Terms & Conditions

This website (“Site”) is operated by Charlys Group Pty Ltd (ABN 72 693 808 052) trading as Nakatha Australia (“Nakatha”, “we”, “us”, “our”).

By accessing or using our website and services, you agree to be bound by these Terms & Conditions. If you do not agree, you must discontinue use immediately.

Nakatha Australia is an online marketplace platform that offers Sri Lankan-related products to customers within Australia.

We may:

• Sell products directly, and/or
• Facilitate transactions on behalf of independent suppliers or partners

Accordingly:

• Certain products may be fulfilled by third parties
• Availability, pricing, and delivery timelines may vary

You must be:

• At least 18 years old, or
• Using the Site under supervision of a parent or legal guardian

You agree to provide accurate and complete information when placing orders.

We aim to provide accurate product details. However:

• Product images are illustrative only
• Minor variations in packaging or specifications may occur
• Availability is subject to change without notice

We reserve the right to:

• Correct errors in product descriptions or pricing
• Cancel orders affected by such errors

All prices are listed in AUD (Australian Dollars) unless otherwise specified.
We reserve the right to:

• Update pricing at any time
• Withdraw or modify offers without notice

Payment must be completed at checkout using approved payment methods. Orders will not be processed until payment is received.

After placing an order, you will receive a confirmation email. This confirmation does not constitute final acceptance.

We reserve the right to:

• Refuse or cancel orders at our discretion
• Limit purchase quantities
• Cancel orders due to stock unavailability or pricing errors

If payment has been made, a refund will be processed where applicable.

We deliver within Australia.

Delivery:

• Timeframes are estimates only
• May vary depending on supplier, courier, or location

Nakatha is not responsible for:

• Delivery delays caused by third-party logistics providers
• External factors beyond our control

Risk in goods passes to the customer upon delivery.

Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to:

• A replacement or refund for major failures
• Compensation for any other reasonably foreseeable loss or damage

You may request a return or refund if:

• The item is defective, damaged, or incorrect

Conditions:

• Requests must be made within 7 days of delivery
• Items must be returned in original condition where possible

Refunds will be processed after assessment.

Where products are supplied by third-party vendors:

• Nakatha may act as an intermediary
• We do not manufacture or control all products listed

While we aim to ensure quality and reliability:

• We are not liable for supplier-specific issues beyond reasonable control
• We will assist in resolving disputes where possible

All content on this Site (including branding, text, graphics, and images) is owned by or licensed to Nakatha Australia.

You must not:

• Reproduce
• Distribute
• Modify

Any content without prior written consent.

You agree not to:

• Use the Site for unlawful purposes
• Provide false or misleading information
• Interfere with the operation or security of the platform

We reserve the right to restrict or terminate access if misuse is identified.

To the extent permitted by law:

Charlys Group Pty Ltd is not liable for:

• Indirect or consequential losses
• Loss of business, revenue, or data
• Delays or failures beyond our reasonable control

Our liability is limited to:

• Replacement, repair, or refund of the affected product

Your use of this Site is subject to our Privacy Policy, which outlines how personal information is collected, used, and stored.

We may update these Terms & Conditions at any time.
Changes will take effect immediately upon publication on this Site.

These Terms are governed by the laws of Victoria, Australia.
Any disputes will be subject to the jurisdiction of the courts of Victoria.

For enquiries, please contact:

Charlys Group Pty Ltd
Trading as Nakatha Australia
ABN: 72 693 808 052
Email: info@nakathaaustralia.com.au