Refund & Return Policy

At Nakatha Australia (“Nakatha”, “we”, “us”), we aim to ensure all products meet acceptable quality standards and arrive as expected.
This policy explains when you are eligible for a return, replacement, or refund.

Nakatha does not accept returns or provide refunds for change of mind.

This includes situations where:

• You no longer want the item
• You selected the wrong product
• The item does not meet personal preference or expectation

We encourage customers to review product descriptions carefully before placing an order. This policy does not limit your rights under Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under Australian law.

You are entitled to a remedy if a product:

• Is faulty or defective
• Is not of acceptable quality
• Does not match its description
• Is not fit for its intended purpose

Depending on the issue, this may include:

• Replacement
• Repair
• Refund

If you receive an item that is:

• Damaged in transit
• Faulty or defective
• Different from what was ordered

You must:

• Contact us within 48 hours of delivery
• Provide clear evidence (photos/videos)

Once assessed, we will:

• Offer a replacement, repair, or refund
• Cover reasonable return shipping costs (where applicable)

Where a return is approved:

• Items must be returned in their original condition where possible
• All packaging, accessories, and components should be included
• Items must not be used or altered beyond necessary inspection

We reserve the right to refuse a return if:

• The item has been misused
• The damage is caused after delivery
• The return does not meet the above conditions

The following items may not be eligible for return unless required by law:

• Opened or used personal care products
• Items marked as “Final Sale”
• Products damaged due to misuse or improper handling

This does not affect your rights under Australian Consumer Law.

To request a return:

1. Contact us via info@nakathaaustralia.com.au
2. Provide:
   • Order number
   • Description of the issue
   • Supporting images/videos

If approved:

• We will provide return instructions
• Returns must be sent within the timeframe provided

Returns sent without prior approval may not be accepted.

Once the returned item is received and inspected:

• Approved refunds will be issued to the original payment method
• Processing time is typically 5–10 business days

Refunds may be reduced or refused if:

• The item is not returned in its original condition
• Parts or packaging are missing

Where stock is available, we may offer a replacement item instead of a refund.

If a replacement is not available:

• A refund will be issued in accordance with this policy

Some products sold on Nakatha are fulfilled by third-party suppliers.

In such cases:

• Returns may require coordination with the supplier
• Assessment timelines may vary

Nakatha will manage the process and communicate updates to you.

• Faulty, damaged, or incorrect items → Nakatha covers return shipping
• Any other approved return → Customer may be responsible for shipping

Original shipping fees are non-refundable unless required by law.

Orders may only be cancelled if they have not yet been processed or dispatched.

Once shipped:

• Orders cannot be cancelled
• This policy will apply for any eligible return

For all refund and return enquiries:

Charlys Group Pty Ltd
Trading as Nakatha Australia
ABN: 72 693 808 052
Email: info@nakathaaustralia.com.au