Privacy Policy

(Operated by Charlys Group Pty Ltd – ABN 72 693 808 052)

1. Introduction

This Privacy Policy explains how Charlys Group Pty Ltd trading as Nakatha Australia (“Nakatha”, “we”, “us”) collects, uses, stores, and discloses your personal information.

By using our website and services, you agree to the terms of this Privacy Policy.

2.What Personal Information We Collect

We may collect the following types of personal information:

  1. Identity & Contact Details
    • Name
    • Email address
    • Phone number
    • Billing and shipping address
  2. Transaction Information
    • Order details
    • Purchase history
    • Payment confirmations (note: we do not store full payment card details)
  3. Technical & Usage Data
    • IP address
    • Browser type
    • Device information
    • Pages visited and interaction data
  4. Marketing & Communication Data
    • Preferences for receiving marketing
    • Responses to promotions or campaigns

3. How We Collect Information

We collect personal information when you:
  • Create an account
  • Place an order
  • Contact us via email, phone, or social media
  • Subscribe to marketing communications
  • Browse our website (via cookies and tracking technologies)

4. How We Use Your Information

We use your information to:
  • Process and fulfil orders
  • Deliver products and services
  • Communicate order updates and support requests
  • Improve our website and customer experience
  • Send marketing communications (where consent is provided)
  • Prevent fraud and ensure platform security

5. Disclosure of Personal Information

We may share your information with:
  1. Service Providers
    • Payment processors
    • Delivery and logistics partners
    • IT and hosting providers
  2. Third-Party Suppliers
    • Where products are fulfilled by external vendors
    • Only to the extent required to complete your order
  3. Legal & Regulatory Authorities
    • Where required by law or to protect our legal rights
We do not sell your personal information.

6. Overseas Disclosure

Some of our service providers or suppliers may be located outside Australia.
Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with applicable privacy laws.

7. Data Security

We take reasonable measures to protect your personal information from:
  • Unauthorised access
  • Misuse or disclosure
  • Loss or alteration
However, no system is completely secure, and we cannot guarantee absolute security.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:
  • Improve website functionality
  • Analyse user behaviour
  • Deliver relevant advertisements
You can manage or disable cookies through your browser settings.

9. Marketing Communications

We may send you marketing communications if you have opted in.
You can:
  • Unsubscribe at any time via the link provided
  • Contact us to opt out
You can manage or disable cookies through your browser settings.

10. Access & Correction

You have the right to:
  • Request access to your personal information
  • Request correction of inaccurate or outdated information
To do so, please contact us using the details below.

11. Retention of Information

We retain personal information only for as long as necessary to:
  • Fulfil the purposes outlined in this policy
  • Comply with legal and regulatory obligations

12. Complaints

If you believe your privacy has been breached, you may contact us.

We will:
  • Investigate your complaint
  • Respond within a reasonable timeframe
If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be effective once published on this page.

14. Contact Information

Charlys Group Pty Ltd
Trading as Nakatha Australia
ABN: 72 693 808 052
Email: info@nakathaaustralia.com.au