Shipping Policy

This Shipping Policy outlines how orders placed through Nakatha Australia (“Nakatha”, “we”, “us”) are processed, shipped, and delivered.

All orders are dispatched from our Pakenham, Victoria warehouse unless otherwise stated.

We currently ship to addresses within Australia only.
We do not offer international shipping at this time.

• A standard shipping fee will be applied at checkout based on your order
• Shipping charges are calculated in line with Australia Post rates
• Free Shipping Offer - Free standard shipping is available for all orders over AUD $150 (after discounts, if applicable)

Orders are typically processed within: 1–3 business days

Processing may take longer during:

• Peak periods
• Promotional campaigns
• Public holidays

Orders are not processed on weekends or public holidays.

All shipments are handled via Australia Post or its partnered delivery network.

Delivery times depend on:

• Your location
• Courier network conditions

Estimated delivery timeframes:

• Metro areas: 2–5 business days
• Regional areas: 3–8 business days

These timeframes are estimates only and are not guaranteed.

Once your order has been dispatched:

• You will receive a shipping confirmation email
• A tracking number will be provided (where applicable)

It is your responsibility to monitor delivery updates using the tracking information provided.

Nakatha is not responsible for delays caused by:

• Australia Post or third-party couriers
• Incorrect or incomplete delivery addresses
• External factors such as weather or transport disruptions

If a parcel is:

• Lost in transit
• Marked as delivered but not received

Please contact us, and we will assist in investigating with the courier.

Customers are responsible for providing accurate shipping details.
If an incorrect address is provided:

• Additional shipping charges may apply
• Delays may occur

We are not responsible for orders delivered to incorrectly provided addresses.

If delivery fails due to:

• Customer unavailability
• Incorrect address
• Non-collection from a postal facility

The order may be:

• Returned to us
• Subject to additional re-delivery charges

Some products may be fulfilled by third-party suppliers. In such cases:

• Shipping times may vary
• Multiple shipments may occur for a single order

Nakatha will coordinate fulfilment and keep you informed.

Risk in goods passes to the customer upon delivery. Once marked as delivered:

• Nakatha is not liable for loss or theft

We are not responsible for delays caused by events beyond our control, including:

• Natural disasters
• Industrial actions
• Supply chain disruptions

For shipping-related enquiries:

Charlys Group Pty Ltd
Trading as Nakatha Australia
ABN: 72 693 808 052
Email: info@nakathaaustralia.com.au